Privacy Policy – How Bajibagh Protects Your Data

1Introduction and Scope

This privacy policy applies to all personal data collected through the bajibagh website, mobile application, and any associated services. When we say "bajibagh," "we," "us," or "our" in this document, we are referring to the operator of the bajibagh platform. When we say "you" or "your," we are referring to you — the individual who is accessing or using bajibagh.

We take data protection seriously at bajibagh. Every member of our team who handles personal data has been trained in data protection best practices. We have implemented technical and organisational measures to ensure that your information is handled securely at every stage — from collection to storage to eventual deletion.

By creating an account on bajibagh, making a deposit, placing a wager, or simply browsing our website, you acknowledge that you have read and understood this privacy policy. If you do not agree with any aspect of how bajibagh handles data, please do not use our services.

2Information We Collect

Bajibagh collects different types of information depending on how you interact with our platform. We only collect data that is necessary to provide our services, comply with legal requirements, and improve your experience. Here is a detailed breakdown:

3How We Use Your Information

Every piece of data bajibagh collects serves a specific, legitimate purpose. We do not collect information "just in case" or to sell it to advertisers. Here are the exact ways we use the data you provide:

• Account Management: We use your personal details to create and maintain your bajibagh account, verify your identity, and ensure you meet our eligibility requirements (minimum age of 18).
• Transaction Processing: Your financial information is used exclusively to process deposits into and withdrawals from your bajibagh account. We need your bKash or Nagad details to send you your winnings.
• Platform Security: Technical data such as your IP address and device information helps bajibagh detect and prevent fraud, identify suspicious login attempts, and protect your account from unauthorized access.
• Customer Support: When you contact our support team, we use your account information and communication history to resolve your issue efficiently. Bajibagh keeps records of support interactions to improve service quality.
• Legal Compliance: Bajibagh is required to maintain certain records for regulatory and anti-money laundering purposes. We may be legally obligated to share specific information with authorities if required by law.
• Service Improvement: We analyse aggregated, anonymised usage data to understand which games are popular, identify technical issues, and improve the overall bajibagh experience. This data cannot be traced back to individual users.
• Responsible Gaming: Bajibagh monitors account activity patterns to identify potential signs of problem gaming. If we notice concerning behaviour, we may reach out to offer support or suggest using our self-exclusion tools.

4Data Sharing and Third Parties

Bajibagh does not sell, rent, trade, or otherwise share your personal data with third parties for their own marketing purposes. Period. Your data is not a product at bajibagh — it is a responsibility.

However, there are limited circumstances where bajibagh may share specific data with trusted partners:

• Payment Processors: When you make a deposit or withdrawal through bKash, Nagad, or Rocket, bajibagh shares the minimum necessary transaction details with these providers to complete the payment.
• Game Providers: Our third-party game suppliers may receive anonymised gameplay data to ensure their games are functioning correctly and to verify the integrity of game results on bajibagh.
• Legal Authorities: If bajibagh receives a valid legal request from law enforcement or regulatory bodies, we may be required to disclose certain user data. We will always verify the legitimacy of such requests before complying.
• Security Partners: Bajibagh works with specialised cybersecurity firms to monitor our systems for threats. These partners may have access to technical data (such as IP addresses) but never to your personal identity information.

All third parties who process data on behalf of bajibagh are contractually obligated to protect your information and use it only for the specific purposes we authorise.

5How We Protect Your Data

Bajibagh employs multiple layers of security to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and bajibagh servers is encrypted using TLS 1.3 technology. Your passwords are hashed using industry-standard algorithms and can never be viewed in plain text — not even by our own staff.
• Access Controls: Only authorised bajibagh personnel with a legitimate business need can access personal data. All access is logged, monitored, and regularly audited.
• Infrastructure Security: Our servers are hosted in secure data centres with physical access controls, fire suppression systems, and redundant power supplies. Bajibagh performs regular security assessments and penetration testing.
• Incident Response: In the unlikely event of a data breach, bajibagh has a documented incident response plan. We will notify affected users and relevant authorities within the timeframes required by applicable law.

6Data Retention

Bajibagh retains your personal data only for as long as necessary to fulfil the purposes described in this privacy policy or as required by law. Here are our general retention periods:

• Active accounts: Data is retained for the entire duration your bajibagh account remains active, plus 5 years after account closure for regulatory compliance.
• Transaction records: Financial transaction data is retained for a minimum of 5 years from the date of the transaction, as required by anti-money laundering regulations.
• Support communications: Customer support records are kept for 3 years from the date of the last interaction.
• Technical logs: Server logs and technical data are retained for 12 months and then automatically purged.

When data is no longer needed, bajibagh securely deletes or anonymises it so that it can no longer be associated with you.

7Cookies and Tracking Technologies

Bajibagh uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies on bajibagh:

• Essential Cookies: Required for the bajibagh website to function properly. These handle things like keeping you logged in, maintaining your session, and processing transactions. You cannot opt out of these.
• Functional Cookies: Remember your preferences such as language settings and display options to provide a personalised experience on bajibagh.
• Analytics Cookies: Help us understand how visitors use bajibagh by collecting anonymised data about page views, session duration, and navigation patterns.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent certain features of bajibagh from working correctly.

8Your Rights and Choices

As a bajibagh user, you have the following rights regarding your personal data:

• Access: You can request a copy of all personal data bajibagh holds about you. We will provide this within 30 days of your request.
• Correction: If any of your personal data on bajibagh is inaccurate or incomplete, you have the right to request corrections. You can also update most details directly through your account settings.
• Deletion: You can request that bajibagh delete your account and associated personal data. Note that certain data may be retained as required by law even after deletion.
• Restriction: You can ask bajibagh to restrict the processing of your data in certain circumstances — for example, if you believe the data is inaccurate and want us to verify it.
• Withdrawal of Consent: Where bajibagh relies on your consent to process data (such as for promotional emails), you can withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, contact the bajibagh privacy team using the details in Section 10 below. We will respond to all legitimate requests within 30 calendar days.

9Children's Privacy

Bajibagh services are strictly limited to individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 18. If we discover that a minor has created an account on bajibagh, we will immediately close the account, void all transactions, and delete all associated personal data.

If you are a parent or guardian and believe that your child has registered on bajibagh without your knowledge, please contact us immediately so we can take appropriate action.

10Contact Us About Privacy

If you have any questions about this privacy policy, want to exercise your data rights, or have concerns about how bajibagh handles your information, please reach out to us: